Privacy Policy

1. Introduction

This Privacy Policy explains how BMC – Best Mix Carp (“we”, “our”, “us”) collects, uses, and protects your personal data when you use our website or make a purchase. We are committed to safeguarding your privacy and complying with the General Data Protection Regulation (GDPR) and relevant UK data protection laws.

2. What Information We Collect

We may collect and store the following data:

Identity Data – Name, username, title.
Contact Data – Email address, phone number, delivery address.
Transaction Data – Payment details (via third-party processors), order history.
Technical Data – IP address, browser type, time zone settings, device type.
Usage Data – Information about how you use our website.
Marketing Data – Your preferences for receiving emails or offers.

3. How We Use Your Data

We use your personal data to:

Process and deliver your orders.
Communicate with you about your purchases or account.
Improve our website, products, and customer service.
Send you updates, newsletters, and special offers (only with consent).
Comply with legal or regulatory obligations.

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

We rely on the following legal grounds:

Contract – To fulfil our obligations when you place an order.
Consent – When you opt in to marketing communications.
Legitimate interest – For improving our service and site functionality.
Legal obligation – When required to comply with the law (e.g. tax reporting).

5. Third-Party Services

We may share your data with trusted third parties, including:

Payment processors (e.g., Stripe, PayPal)
Delivery couriers (e.g., Royal Mail, DPD)
Analytics platforms (e.g., Google Analytics)
Email marketing platforms (e.g., Mailchimp)

These parties are obligated to keep your data secure and use it only for the services we request.

6. How We Protect Your Data

We implement security measures including:

SSL encryption
Secure server access
Regular malware scanning
Limited access to sensitive data

7. Cookies

We use cookies to enhance your browsing experience. Cookies help us remember your preferences and understand how visitors interact with the site. You can manage your cookie settings in your browser.